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How to Activate Du SIM Card in 2024: Step-by-Step Guide for Tourists & Citizens

Activate your DU Sim Card hassle-free for seamless UAE connectivity. Tourist & resident guide. Enjoy cost-effective communication today!

7 minute read


Are you planning to visit the UAE or residing there and looking for a reliable and cost-effective way to stay connected? A Du SIM Card might be the answer to your communication needs. In this comprehensive guide, we'll walk you through the step-by-step process of activating Du SIM, managing your account, activating additional services, troubleshooting activation issues, recharging and renewing your SIM card, and getting help from Du customer support. By the end of this guide, you'll have all the information you need to make the most of your Du SIM Card experience.

Short Summary

  • Activating a Du SIM Card is easy and provides access to cost-effective calling rates, rapid internet connectivity, and exclusive offers.

  • Du customers can manage their services, make payments & monitor usage with an online account. Additional services such as SMS & mobile data are also available.

  • Du's phone or live chat assistance options provide troubleshooting tips for activation issues or customer support inquiries.

Activating Your Du SIM Card: The Essentials

Whether you're a tourist or a resident in the UAE, activating a Du SIM Card is a simple process that begins with acquiring the card. Once you have your SIM card in hand, you'll need to insert it into your mobile device, switch off and restart your phone, select the correct network settings, enter the activation code, and provide your phone number and other necessary information.

With cost-effective local and international calling rates, fast internet, and exclusive offers and promotions, you'll soon discover the many advantages of using a Du SIM Card.

Tourist SIM Activation

For tourists visiting the UAE, obtaining a Du tourist SIM card is a breeze. You can get a free SIM card at the Dubai International Airport immigration counters or purchase one from the shopping outlets within the city by presenting your visa and passport. To save time and enjoy additional benefits, you can also pre-book your tourist SIM card through Du's official partner, similar to, which comes with pre-loaded data, minutes, and exclusive advantages.

Insert the Du tourist SIM card into your mobile device. Then dial 122# and enter your passport number to activate your SIM card. Within a few seconds, your SIM card should be active. To verify its validity, dial 135#.

If you need to top up your Tourism SIM card, you can do so at a Du kiosk in the airport's arrivals area or at Dubai Duty Free. With extensive coverage and high-speed internet, a Du tourist SIM card ensures you stay connected throughout your visit to the UAE.

Resident SIM Activation

For UAE residents, activating a Du SIM card requires visiting any of the SIM card shops in Dubai with your Emirates ID card, where you can select a plan that best suits your requirements. To activate your SIM card, attach a valid ID to the card and update your personal information for renewal or activation.

Alternatively, you can activate your Du SIM card online by visiting the Account Renewal page on the Du official website and logging in using your username or email id and password. Enter your Du number, solve the ReCaptcha, and click "Renew Now". After entering the 4-digit pin received via SMS, you'll be redirected to the Emirates ID page, where you need to enter your Emirates ID number with the expiry date and two photos of your Emirates ID, one of the front side and the second one of the backside.

Click on the "Confirm" button to finish the process, and it will complete the process. Activating your Du SIM card online is more expeditious and less complicated than other methods.

Managing Your Du Account: Registration and Benefits

A Du account is an online account that enables customers to manage their services, make payments, inspect usage, and access other self-service features associated with Du's telecommunications services in the UAE. To create a Du account online, you must provide your name, email address, and a valid UAE ID or passport.

Once your account is set up, you can access it by logging in with your username and password, where you'll be able to manage your services, pay bills, check usage, and access other self-service features related to Du's telecommunications services in the UAE.

A Du account also lets you benefit from special offers and discounts.

Creating Your Du Account Online

Creating a Du account online is a straightforward process. Simply visit the Du website, confirm your email, and enter your personal information, including your address, phone number, and other contact details.

Once your account is created, you'll be able to easily manage your Du services, make payments, and monitor your usage.

Accessing and Using Your Du Account

To access and use your Du account, log in with your username and password. Once logged in, you can manage your services, pay bills, check usage, and access other self-service features related to Du's telecommunications services in the UAE.

In case you need to update your Emirates ID details, you can enter your Emirates ID number, expiry date, and photos of both sides of your ID. Click on the "Confirm" button to finish the process, and it will complete the process.

Activating Additional Services: SMS and Mobile Data

Aside from basic connectivity, Du also offers additional services such as SMS and mobile data to help you stay connected in more ways than one. SMS, or Short Message Service, is a text messaging service component of most telephone, internet, and mobile device systems, transmitted via mobile data over cellular networks.

To activate SMS functionality and mobile data on your Du SIM card, you must access your Du account and activate the respective features.

Enabling SMS Functionality

To enable SMS functionality on your Du SIM card, simply text "ACT SMS" to 555, and you'll receive a code. Enter this code online, and you're all set to send and receive text messages.

If you face any issues activating SMS functionality, don't hesitate to contact Du customer service for assistance.

Setting Up Mobile Data

Setting up mobile data on your Du SIM card is easy. First, select the correct network settings on your mobile device. Then, enter the activation code, your phone number, and other necessary information.

To obtain additional mobile data for your Du SIM card, click 'Recharge now' to receive data ranging from 2GB to unlimited.

Troubleshooting Du SIM Card Activation Issues

In case you encounter issues with activating your Du SIM Card, don't worry, there are solutions at hand. The primary cause of activation failure is inaccurate passport data. Other potential causes may include incomplete activation, incorrect information entered, or technical difficulties.

By following the troubleshooting tips outlined below, you can resolve most activation issues and get your Du SIM card up and running in no time.

Incomplete Activation

Suppose your Du SIM card activation is incomplete. In that case, you can resolve the issue by calling DU customer support at 0097143905555 or 800 with the necessary information, such as your name, contact details, and the product or service you require.

The customer support team will guide you through completing your activation.

Reactivating a Deactivated SIM Card

A deactivated SIM card has not been utilized for a specified duration, typically around six months and has been impeded or suspended by the carrier. To reactivate a deactivated SIM card, enter 1 to 2506, set a daily limit to AED 2, or visit a store.

Following these steps should help you reactivate your SIM card and resume your Du services.

Recharging and Renewing Your Du SIM Card

Once you've successfully activated your Du SIM card and set up your account, you must recharge and renew your SIM card to continue enjoying Du's services. The process of recharging involves adding credit or balance to a prepaid account or device.

DU offers various recharging options and renewal methods to suit your needs and preferences.

Recharging Options

DU provides a range of recharging options to fit your requirements, including Quick Recharge online, recharging through the Du app, recharging through the official Du web portal, recharge machines, and using a debit or credit card.

DU packages are available from AED 49, ensuring you have a plan that suits your budget and usage needs.

Renewing Your Du SIM Card Online

Renewing your Du SIM card online is secure and user-friendly, requiring an Emirates ID and payment method. By updating your data and extending the validity period of your SIM card, you can ensure uninterrupted access to Du's telecommunications services in the UAE.

Remember to update your Emirates ID details when necessary to avoid service disruptions.

Getting Help: Contacting Du Customer Support

If you ever need assistance with your Du SIM Card, don't hesitate to reach out to Du customer support. They are available to help you with any inquiries or issues.

They offer phone support and live chat assistance to ensure a seamless customer experience.

Phone Support

To access Du phone support, dial 0097143905555 or 800 with the necessary information, such as your name, contact details, and the product or service for which you require assistance.

The customer support team will be happy to help you resolve any issues or answer any questions you might have.

Live Chat Assistance

In addition to phone support, Du offers live chat assistance on their website. To access live chat assistance, select the "Live Chat" button on the website, and a customer service representative will be available to assist you with any queries or issues related to DU services.

Live chat assistance is available 24/7 and is free of cost, ensuring you have access to help whenever you need it.


In conclusion, activating and managing your Du SIM Card is a straightforward and rewarding process. From acquiring the SIM card, activating it, and setting up your account to enabling additional services, troubleshooting activation issues, and seeking assistance from Du customer support, this guide has covered all the essential steps to help you stay connected in the UAE. With the right plan, a Du SIM card can provide you with cost-effective communication solutions, ensuring you're always just a call or text away. So, go ahead and activate your Du SIM Card today and start enjoying the many benefits it has to offer.

Frequently Asked Questions

How do I know if my du package is activated?

To confirm if your Du package is activated, dial 13511# and follow the steps, send an SMS with the associated code, visit your Du account, or call our customer care.

You can dial 13511# and follow the steps to confirm if your package is activated. Alternatively, you can send an SMS with the associated code, visit your Du account, or call our customer care.

How can I activate my Du SIM Internet?

If you want to activate your Du SIM Internet, dial 13511# and follow the instructions on the screen. Once done, you will receive an SMS notification confirming the service activation.

Once you have taken these steps, you'll be ready to enjoy your new SIM card!

What if I am not satisfied with Du?

We recommend considering other options in the market. You may want to take a look at our review of Virgin Mobile UAE to see if it would be a better match for your needs. Additionally, we have a guide on selecting the best SIM card and a list of all the available SIM card plans in the UAE on our website. Please feel free to browse them at your convenience.



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